Internet Creations is Headed to Chicago for Midwest Dreamin'

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Internet Creations is proud to be a Silver Sponsor of Midwest Dreamin' 2017, set for August 10-11 in Chicago. In fact, two of our experts are making a presentation that is sure to engage and excite attendees.

Midwest Dreamin’ is organized by regional User Group Leaders and is a community-led, community-run event. This two-day conference features excellent speakers and myriad opportunities for networking and learning for all attendees.

Event Details

Palmer House — a Hilton Hotel
Chicago, IL

August 10-11

Don't miss our presentation at Midwest Dreamin'

KCS is for Closers

At its core, Knowledge-Centered Service (KCS) is about demand-driven knowledge: capturing contexts and letting frequency of need drive efforts for creating and revising knowledge articles. Often times, businesses implement Service Cloud at the tactical level, without considering the philosophy behind KCS. In this session, we will link the four core pillars of KCS directly to their implementation in Salesforce.

Learn why embracing KCS principles will improve case deflection metrics, improve customer satisfaction, enable self-service community initiatives, all while reducing the burden (ahem… cost) of support. You’ll leave this session with the tools to convince those pesky executives that investing in the technology, tactics, and training around KCS will pay dividends today and in the future.

DATE: August 10, 2017
TIME: 1:15 PM CT

Howard Yermish

Director, Customer Success

Chad Meyer


New to Internet Creations or Midwest Dreamin'?

About Internet Creations

Internet Creations is a business technology and Salesforce consulting firm that empowers organizations to operate efficiently and accelerate success by aligning people with technology. We help our clients leverage the benefits of technology and avoid the perils by delivering innovative solutions backed by world-class customer service. How can we help you? Reserve some time to meet with us.

Midwest Dreamin'

Midwest Dreamin’ is a community led, community ran event. Organized by the following regional User Group leaders who had a dream to bring a ‘Super User Group’ with marquee quality speakers to the Midwest for learning and networking. Get ready for two jam-packed days of learning Salesforce tips and tricks, checking out apps and networking with other admins and developers. You’ll have your pick of breakouts to attend on a variety of topics from intro-level to advanced, admin to developer.