Featured Events




Join IC at Dreamforce 2019

Tuesday, November 19, 2019 at 11:00 AM ET

Third Street Tap Room, 251 3rd St, San Francisco, CA

We’re taking over Third Street Tap Room across the street from the Moscone Center to give you a place to refuel, recharge, and take your customer service team to the next level. Grab a cup of coffee on us, food, beer, and connect with us all week long!

Learn More!

Current Events



IC Service Happier Hour Live App Demo

Thursday, November 21, 2019 at 8:00 PM ET

Celebrate with the team at Internet Creations for an exclusive happier hour the Third Street Tap Room and enjoy food, drinks, and share all you’ve learned at Dreamforce with friends, new and old. Space is limited so save your spot.

Get Happier!

Past Events

Webinar: Personalization to Build Customer Relationships Live App Demo

Customers have many options when it comes to choosing their products. What makes your company stand out? They expect personalized experiences that add value beyond standard customer service options.

Join us for Part 2 of our "Transforming Your Service Experience" series. Get best practices on how to help your team best support customers through personalized experiences.

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Deep Dive into the New Simple Survey Live App Demo

Exciting news for capturing the voice of your customers - our new release of Simple Survey is officially live on the AppExchange.

In light of this release, we'll give you a deep dive into all the new features and enhancements available so that you can further leverage customer feedback.

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Transform Your Service Experience: Part 1 - Proactive vs Reactive Support Live App Demo

"Transforming Your Service Experience" is a 4-Part Series that will dive into what top service leaders are doing to keep up with the demands of the connected customer.

In this discussion, we examine how to identify needs in your support team; and look at how proactive and reactive support teams work together to prevent issues before they happen and get them to the right teams fast when they do. Our experts include iCIMS' Director of Technical Services, Kyle Young and Associate Director, Customer Success, Jenna McLaughlin.

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Case Merge Premium Office Hours Live App Demo

What’s new with Case Merge Premium?

Watch our Director of Product, Howard Yermish, and Product Manager, Joseph Reale, as they dive into enhancements to the duplicate detector, and offer tips and tricks on getting the most out of Case Merge Premium.

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Webinar: Reach Service Cloud Nirvana in 5 Steps Live App Demo

Learn to empower your service agents to deliver next level support using Salesforce Service Cloud and the Case Management Power Pack.

We will look at the full case lifecycle and demonstrate how to increase agent productivity, improve response time and shorten time to resolution, all while improving the accuracy of your metrics and collecting feedback from your customers.

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Webinar: Yes, Your Salesforce Community Can Do That Live App Demo

Watch as we show you how customizable Salesforce Community Cloud templates can be for your organization.

Our 5x Salesforce Certified Consultant, Liz Gibbons and Dir. of Customer Success, Howard Yermish share success stories from customers, and show you how the Customer Service templates in Community Cloud can be built to fit your team’s needs.

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Webinar: Your Service Apps in Lightning Experience Live App Demo

Watch as we demonstrate new Lightning Design updates for some of the highest-rated Customer Service apps on the AppExchange.

You'll learn how new user interface improvements can help you and your service organization be more productive and deliver world-class service.

Get a first-hand look at Lightning updates for:
- Case Flags
- Case Merge Premium
- Case Split
- Signature Slayer

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