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  • Make your service organization more efficient and empower agents to deliver great service!

    Email to Case Premium saves time and streamlines the Salesforce Service Cloud® user experience by consolidating 4 operations into 1 step.

    With Email to Case Premium, you'll save money by increasing agent productivity and being more efficient.

    In just one step, agents can:

    Add a Comment

    Update High-touch Case Fields

    Send an Email

    Add Attachments

    How much can you save by being more efficient?

    Calculate my Savings

    But don't just take our word for it

    Email to Case Premium review

    Mike Carter
    Rating StarRating StarRating StarRating StarRating Star

    Increased Productivity and Agents Love it

    With every email communication automatically added to comments, there is no more cutting & pasting, saving agents time and ensuring that all of the activity in the case in contained in notes.

    Email to Case Premium review

    Kathleen Nault
    Rating StarRating StarRating StarRating StarRating Star

    Absolutely a MUST for Customer Service Organizations

    This app is a must have for customer service organizations that are looking for efficiencies. Stores attachments from inbound emails at case level. Centralization of case comments/emails eliminates jumping around, piecing together the overall life of the case.