Add a comment and send an email in one click
No longer do you have to write a comment and send an email as separate tasks. With Email to Case Premium you can add a new comment and send it as an email at the same time, with one click. This eliminates the ‘silos of information’, bridging the gap between emails and comments. A ‘must have’ if you’re running a Customer Portal.
Inbound emails create clean Case Comments
No more clicking into individual email records to review correspondence on case. It’s all visible under Case Comments. With E2CP, inbound emails create clean case comments. When a customer responds via email, it is automatically routed into Salesforce and cleaned up for easy reading.
Automatically creates new Contacts
Reps no longer have to manually create Contacts. This saves countless clicks and precious seconds. When an inbound email is received, if the sender is not already in your org’s Contacts then E2CP automatically creates a new contact for you. It can even associate the newly created contact with an existing Account.
Canned Comments with Merge Fields
Save time and add consistency! Specify your org’s canned comments via the configuration page. Then while creating a new comment, simply choose the canned message from the picklist and insert it. Your canned comments can even include merge fields!
Respond to customer inquiries right from your email software! When you respond via email, E2CP automatically logs a comment to the existing case, and the customer receives the email as if it were sent from your org’s support address. ** Paid extension. Please contact your AE to discuss.
Email Loop Protection
Protects against endless email loops from out of office replies, system messages, and bounces.
Drag and Drop Attachments
Easily drag and drop files from your desktop directly into Salesforce using a modern web browser such as Firefox or Chrome. No longer do you have to go through multiple clicks just to send a file.
Faster handling of additional To, CC, and BCC Recipients
Quickly add new email recipients on the fly using type-ahead search!