Empowering the world to deliver the perfect service experience every time

Our Service Experience Suite

Create a customer-centric culture

Improving customer experience starts by improving your employee experience.

Our Salesforce solutions are built to increase efficiency, productivity, and customer happiness. Decrease time spent on repetitive tasks and empower your employees to provide fast, personalized customer interactions, by improving your business processes on the Salesforce platform.

  • Reduce costs
  • Increase productivity
  • Improve loyalty
Salesforce Lightning Experience

Lightning Experience (LEX) Migrations

Salesforce Service Cloud

Service Cloud Implementation

Salesforce Sales Cloud

Sales Cloud Implementation

Salesforce Community Cloud

Community Cloud Implementation

Salesforce Apps

Salesforce Apps and Custom Development

IT Services

IT Services

Turn your customers into ambassadors

Increase customer loyalty and retention by creating consistent, memorable experiences.

The experience you provide your customers is just as important as the products and services you offer. It is the key differentiator between you and your competitors.

As your Salesforce Partner, we’re focused on growing and transforming your organization — helping you provide the experience your customers expect, and deserve.

Deliver a better experience

Your Salesforce Partner

We'll help you unleash the true potential of your Salesforce platform.

Salesforce Partner We continuously tailor Salesforce to create better experiences for your employees and customers — eliminating silos, increasing collaboration, and creating more value for your organization.

Salesforce is the only CRM we implement, and we run our entire organization on it. Because we live and breathe in it every day, you’re getting experts who know the system inside and out.

  • Insightful advice and attention to detail

    "My team at IC is taking care of the [Lightning migration] project in my best interest with insightful advice and attention to detail."

    Kelly Nuckolls, VP Marketing
    The ATS Group

  • Reduced cost per case from $10 to under $4

    "Email to Case Premium has dramatically improved efficiency and productivity within our customer support department. The canned comments alone have increased our case closure time by 50%"

    Kirk Reinzuch

  • 100% focused on what is best for our organization

    "They’ve been instrumental in helping us ensure our Salesforce platform is built in a well-thought out, optimal, and strategic way. This level of concern, insight and advice is invaluable to us!"

    Nandini Narula, PM & Technology Consultant
    ARMS

  • 500% increase in response rates

    "In the one month we've been using this, we saw a 500% increase in response rates to our case closure survey."

    Kina Martin, VP Customer Care
    Basware, Inc.

You're in good company

  • Lenovo
  • PayPal
  • Bizible
  • Quest Diagnostics
  • AGCO

What we've been up to

It’s Never Too Late: Celebrating Career Success at 65

February 5, 2019

My career journey has been an uphill climb, and I now celebrate my 65th year on earth at the top of the mountain, with the proudest smile on my face.

Learn more

Top 5 Ways to Boost Productivity in Salesforce Service Cloud

January 18, 2019

We curated a list of service applications that’ll be sure to boost your team’s productivity in 2019.

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The Fourth Industrial Revolution and the Future of Customer Service

November 7, 2018

Our team sat down with customer service leaders at the first-ever Service Excellence Forum, to discuss how they are innovating and providing exceptional service to their customers.

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How Senior Account Executive Jon Logerfo “Brings It Every Day”

September 24, 2018

To be successful in the Salesforce ecosystem, a willingness to learn is paramount for our team at Internet Creations. No one understands that better than Senior Account Executive, Jon Logerfo.

Learn more

Make customer experience your competitive advantage

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