- Duplicate Detector to find and merge cases that match the duplicate criteria you defined in setup.
- Merge with Recent Cases will allow you to merge with recently viewed cases.
To add these Lightning Components to your page layout:
- Navigate to Setup | User Interface | Lightning App Builder.
- Click Edit next to the Lightning Page for your Case Record Page.
- On the edit page, scroll to the bottom of the left-hand panel and double-click "Case Merge Premium" under the Custom - Managed section.
- Drag each component to the position where you want it on the screen.
- These Lightning Components apply specifically for those working within the Lightning Experience and are not available in Salesforce Classic.
- My Domain must be enabled in order to use this Lightning Component.